27th
SEP

Google Talk problems – 26/09

Posted by Mally Mclane | Filed under Uncategorized

Google Talk is the instant messenger that our staff see built into their Gmail, allowing quick/easy conversations with your colleagues across the University. Hangouts is Google’s new replacement for Talk and also brings multi-person video conferencing, for free, into the mix:

 

hangouts

Whilst these tools are useful, and as a project we used them extensively when people were away from the office, they need to work correctly and on this occassion they didn’t. On Thursday morning, we started seeing reports, both in the media and on Google’s product forums of a possible issue with Google Talk/Hangouts. The issue being reported was that some ‘chats’ were being sent to the wrong person, without any notification to the sender.

We spoke to Google Support and they very quickly confirmed that there was an issue and working with them, we took a decision to completely turn off the Google Talk app to protect our users. Since then, Google have confirmed that any messages sent between 01:30 GMT and 04:30 GMT on the 26th may have been affected and they are confident any messages outside of that time period were sent correctly.

Google have now deployed a fix to prevent this problem happening again and we will be turning Google Talk back on later on Friday.

Although the time period involved does lessen the chance of a UoB message being involved, it does break down confidence in the Google products and for that we’re sorry. We’ll be continuing to liaise with Google and any further information we get will be communicated out to our staff and via this blog.

Mally Mclane
Communication and Collaboration Services Manager
University of Bristol

27th

Streetview – inside CERN

Posted by Mally Mclane | Filed under interesting feature

Only a short ‘Friday’ type post today. Something to spend your weekend looking at… Google have taken their streetview equipment inside CERN (home of the Large Hadron Collider) and into its laboratories, control centers and its myriad underground tunnels housing cutting-edge experiments.

The University has a special connection with CERN and collaborated in the design and construction of the Compact Muon Solenoid detector (shown below). The collision data which provided the evidence for the Higgs boson was processed and filtered through electronics and computer systems designed and developed at the University.

Screenshot from 2013-09-25 14_44_28

 

More information at Google’s blog:

http://google-latlong.blogspot.co.uk/2013/09/street-view-arrives-at-cern.html

25th
SEP

Gmail delivery delays – 23/09/13

Posted by Mally Mclane | Filed under Uncategorized

Google invest millions in both their staff and their systems to keep things like Gmail up and running on an almost 100% basis. Unfortunately, things do sometimes break and Monday, 23rd September was one example of this. Beginning early afternoon, we began to saw issues such as email taking a long time to make it into your inbox and issues with downloading large attachments.

No email was lost during these issues.

Although the problem and it’s resolution are out of hands, it’s always useful that we communicate about the issues and their resolution to the University staff as our customers so that you can remain confident that we are doing the best we can to give you comprehensive and available systems. Google have also followed up with a more detailed response to the problem and what they are doing going forward, you can find it on their blog at:

http://googleenterprise.blogspot.co.uk/2013/09/more-on-gmails-delivery-delays.html

 

Mally Mclane
Communication and Collaboration Services Manager
University of Bristol

24th
SEP

new and streamlined navigation between your Google apps.

Posted by Mally Mclane | Filed under calendar, drive, gmail, new feature

Since we went live with Google back in April, you’ve used the familiar black bar at the top of the screen to swop between Gmail, Calendar and Google Drive – however, this is soon changing.

Over the next 3-5 weeks, Google will be removing the black bar and replacing it with a small ‘launcher’ that will provide quick and easy access to all your links by clicking a small button in the top right of your screen:

annoted-launcher

 

 

Clicking the launcher icon will open up a floating window that gives you access to any Google Apps that have been turned on for you:

 

googleapplauncherscreenshot

 

 

The theory behind the change is two fold: 1) to make it more seamless to get around your apps and 2) to eliminate any distractions once you’re inside the app itself. It certainly makes for a cleaner experience, we hope you enjoy the new launcher!

 

Mally Mclane
Communication and Collaboration Services Manager
University of Bristol

 

 

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